Who We Are
Customer Service Professionals Network (CSPN) is a leading provider of training programs, consulting services, and networking opportunities, designed to empower organizations and harness the competitive advantage of delivering exceptional customer experiences. We know that an organization’s success starts with their employees.
We work with organizations to create customer service and customer experience strategies, build customer journey maps, create & analyze customer / employee and industry benchmark surveys, and assess and optimize contact centers.
What We Do
To help employees be great at what they do, we have mapped out a Learning Journey that has over 50+ courses on customer service/ experience, sales, management, leadership and personal excellence, all to ensure that teams are performing at their personal best and with a customer-centric mindset.
Customer Service Strategy
Customer Journey Mapping
Contact Center Assessments
Certifications and Designation Programs
Customized On-Site and Public Sessions
50+ Programs Specializing in Customer Service through to Leaderships and Technical Training
Annual Customer Service